FAQ

Suggested Faqs

Attractions Facilities


ATM

There is one ATM machine located on the Ground Floor. ATM machines can also be found outside the complex along the main boulevard.

Babies

A nursery room is available on the Ground Floor behind the Customer Service Counter.

Contact

Please check here for our exact contact details.

Credit Cards

In the Park we accept the following Credit Cards: American Express, Debit cards, VISA and Master Card. Personal and Travelers cheques are not accepted in the Park.

Conditions of Entry

Please click here to view the Rules & Regulations of the park.

Customer Service Counter

There is a dedicated Customer Service Counter located on the Ground Floor to assist you in the best possible way to make your experience at SANRIO HELLO KITTY TOWN and THOMAS TOWN more enjoyable.

Dogs

No dogs or pets can be admitted into the park, except Guide Dogs. Please approach the Customer Service Counter for assistance.

First Aid

SANRIO HELLO KITTY TOWN and THOMAS TOWN has its own manned First Aid Station with qualified medical staff. Should first aid attention be required, please approach our friendly staff members for immediate assistance.

Food & Beverages

Find out more about our food and beverage outlets here. Outside coolers, food, and beverages – except for those with infants or special medical needs – are not allowed into the Park. Alcoholic drinks are strictly prohibited.

Guest with Disabilities

Our Customer Service Counter will be pleased to assist you with any questions you may have regarding your visit. Should additional assistance be required, just approach our friendly staff with your request and we will do our best to assist.

Height and Age Restrictions

For safety reasons, admission to the some of the rides and activities at SANRIO HELLO KITTY TOWN and THOMAS TOWN are restricted by age and height requirements. This information is available on the rules and regulation board at the ride or activity.

Lockers

Lockers are available for rent on the Ground Floor, next to the Customer Service Counter.

Lost & Found

Please report any lost articles or return any found items to the Customer Service Counter or any of our friendly staff members. SANRIO HELLO KITTY TOWN and THOMAS TOWN are not responsible for theft, damage or loss of personal property.

Lost Parents

Children should approach our friendly staff members if they are unable to locate their parents. If you become separated from your child, please contact our staff members for immediate assistance.

Operating Hours

SANRIO HELLO KITTY TOWN and THOMAS TOWN are open daily from 10am until 6pm.

Payment

Following credit cards are accepted within the park: VISA, MasterCard, American Express and Debit cards. Payments in cash can only be accepted in MYR and SGD.

Parking

Parking is free of charge at the moment, but change is subject to The Management’s discretion.

Re-Entry into the Park

Tickets to SANRIO HELLO KITTY TOWN and THOMAS TOWN are only valid for single entry.

Restrooms

All restrooms are equipped with baby care facilities. Family restrooms and toilet facilities suited for our handicapped guests are available.

Shopping

Our merchandise store is located on the Ground Floor. There, we have the biggest official licensed Hello Kitty merchandise store in Malaysia. You can also bring home your favourite character merchandise from Bob the Builder®, Barney®, Angelina Ballerina®, Pingu® and Thomas & Friends®.

Smoking

SANRIO HELLO KITTY TOWN and THOMAS TOWN are smoke free zones. Designated smoking areas are located outside of the main entrance. Please approach our friendly staff members for assistance on re-entry.

Tickets

Get more information about our ticket prices here.