SANRIO HELLO KITTY TOWN and THOMAS TOWN has its own manned First Aid Station with qualified medical staff. Should first aid attention be required, please approach our friendly staff members for immediate assistance.
Find out more about our food and beverage outlets here. Outside coolers, food, and beverages – except for those with infants or special medical needs – are not allowed into the Park. Alcoholic drinks are strictly prohibited.
Our Customer Service Counter will be pleased to assist you with any questions you may have regarding your visit. Should additional assistance be required, just approach our friendly staff with your request and we will do our best to assist.
For safety reasons, admission to the some of the rides and activities at SANRIO HELLO KITTY TOWN and THOMAS TOWN are restricted by age and height requirements. This information is available on the rules and regulation board at the ride or activity.
Please report any lost articles or return any found items to the Customer Service Counter or any of our friendly staff members. SANRIO HELLO KITTY TOWN and THOMAS TOWN are not responsible for theft, damage or loss of personal property.
Our merchandise store is located on the Ground Floor. There, we have the biggest official licensed Hello Kitty merchandise store in Malaysia. You can also bring home your favourite character merchandise from Bob the Builder®, Barney®, Angelina Ballerina®, Pingu® and Thomas & Friends®.